Sheraton Santo Domingo

ex. Melia Santo Domingo / Magna 365 Santo Domingo

365 George Washington Avenue, Santo Domingo, Dominican Republic, 10205show map
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Rooms and Guests
2Guests1room
Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Dominican Republic

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Overview

Sheraton Santo Domingo Hotel is a 5-star property only 1.9 km from Parque Colon. Sheraton Santo Domingo Hotel welcomes guests to its luxurious rooms since 1978.

The hotel is approximately 15 minutes' walk from National Palace. The property is located 10 km away from Santo Domingo city center with a cathedral, a palace and a lighthouse nearby.

This hotel is conveniently based near parks and a tropical garden.

A 25-minute drive will take guests to La Isabela airport.

Rooms

Club floor quadruple room, junior king suite and club upper floors king room have elegant décor along with cable television, a safe, coffee/tea makers, an ergonomic chair and an iron with ironing board. Most of the rooms offer a magnificent view of the mountain. They have carpet floor and Spanish furniture.

Eat & Drink

Guests can start a day with a rich cold buffet breakfast in the restaurant. A broad variety of international dishes is served at the 24-hour restaurant. Exclusive drinks are offered in the café bar. Serving a wide assortment of dishes, Adrian Tropical and La Parrilla are about 650 meters from the property.

A buffet breakfast is served at the price of USD 12 per person per night. 

Services

Guests can make use of dry cleaning, ironing service and tour assistance as well as an elevator, a souvenir shop and a hairdresser.

Relax

A seasonal outdoor pool, a sun terrace and a picnic area are offered for guests' comfort. On-site fitness amenities include a gym and a fitness center.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Private parking is possible on site for free.

Year renovated:   2011.  Number of floors:   11.  Number of rooms:   245.

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Facilities
Free Wi-Fi

Free Wi-Fi in public areas

Parking

On-site car park

Luggage storage
24-hour services

Late check-in/ -out

24-hour check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

Restaurant buffet

Cafe

Snack bar

Shuttle

Airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Seasonal outdoor pool

Sports & Fitness

  • Fitness centre

Services

  • Airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Wake up service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining

  • Full board
  • Continental breakfast
  • Restaurant buffet
  • Cafe
  • Poolside snack bar
  • Snack bar
  • Special diet menus
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Projector
  • Printers
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Children's pool
  • Game room

Spa & Leisure

  • Seasonal outdoor pool
  • Beach access
  • Casino
  • Night club
  • Sun terrace
  • Garden area
  • Barbeque grills
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • Sea view
  • Ocean view
  • Pool view
  • Street view
  • Parking area view

Room features

  • Air conditioning
  • Individual heating
  • VIP room facilities
  • In-room safe
  • Mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Living room
  • Sitting area
  • Balcony
  • Tea and coffee facilities
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Hair dryer
  • Towels
  • Free toiletries
  • Lighted makeup mirror
  • Bathroom telephone

Bedroom

  • Down/Feather pillows

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid films
  • International calls
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll childrenExtra bedMaximum capacity of extra beds in a room is 1. 
PetsPets are allowed on request.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
MaleconMalecon2500 ftGeorge Washington Avenue
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Adrian TropicalAdrian Tropical2000 ftAvenida George Washington #2
Christian and CharleyChristian and Charley2500 ftAvenida George Washington
CantabricoCantabrico2500 ftAvenida Independencia #54
Napolitano La TerrasseNapolitano La Terrasse2700 ftAve. George Washington No 51
Restaurant Centro Asturiano de Santo DomingoRestaurant Centro Asturiano de Santo Domingo2800 ftAv. Bolivar 58
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Expreso BavaroExpreso Bavaro4000 ft
Puerto Santo DomingoPuerto Santo Domingo1.4 mi
Mercado ModeloMercado Modelo5000 ft
Blue MallBlue Mall2.9 mi
Agora MallAgora Mall3.0 mi
Museo de las casas realesMuseo de las casas reales1.3 mi
National TheatreNational Theatre1.1 mi
Catedral Primada de AmericaCatedral Primada de America1.1 miCalle Arzobispo Merino
Alcazar de ColonAlcazar de Colon1.4 miPlaza de Espana Off Calle Emiliano Tejera at foot of Calle Las Damas
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Getting around
Airports
La Isabela (JBQ)9.5 mi
Las Americas (SDQ)14.9 mi
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Reviews
7.2
Very goodBased on  71  reviews
  • 4.6
    Guest rating

    Considering that I travel a lot, receptionist Wilber was the worst hotel receptionist I`ve ever met.

  • 7.0
    Very good

    This is my third time at this hotel. I must say my first two times at Melia, were wonderful. I stayed on Level floor so my service was much better than on regular floors. The staff on Level floors were wonderful! Always caring and wanting to provide the best service.

    This time at Melia, was not as good. I arrived, very tired and went to room on Level, paid the extra price, as Booking did not offer those rooms, got to room and ac did not work efficiently and the refrigerator in room did not work. The staff member who helped us to room, must stated" it was a hot day and you are on top floor, so ac didnt work as well." For me this was unacceptable. So I asked for another room that ac and refrigerator were working properly. This was after I had unpacked. So it was now late evening and I was changing rooms. Just unacceptable. Got to breakfast in morning, and they wanted to charge me for breakfast, as the staff had made an error in data about my visit. And the breakfast was cold. I told the manager of breakfast problem, and all he could state was he was sorry. And still tried to charge me. Most uncomfortable for me. Not a great welcome to hotel I so enjoyed previously. I do think they are charging more for everything and the service is not commensurate with the prices and service. I also must state that there were some staffers who were wonderful and knew that I was being mistreated. On my last day there for breakfast, the woman in charge tried to charge me for breakfast, it was unreal. It was another staffer, who stood up for me and stated that this person, me had a breakfast plan. Im not sure I will stay there anymore. Just too many issues this time. Again some staffers were wonderful. But overall experience was not as positive as before.

  • 9.2
    Superb

    The fact that the historical district was within easy walking distance to the hotel.

    That there is no beachside access within many miles.

  • 7.8
    Fabulous

    Staff very friendly. Hotel and rooms clean. Buffet breakfast is very good - lots of variety and plenty to eat and a good price.

    Main reception area could really do with fragrance / the internal plants and moisture give a damp smell which can give the wrong impression of the hotel as it is clean everywhere.

  • 5.0
    Guest rating

    Comfortable bed, good cable tv

    Food was not good. Pasta was not even cooked in salted water nor was there more than a drop of sauce, all flavorless. What a joke if you name a restaurant DaVinci! No beach and not close to one. Charged for wifi for each device, not one fee for whatever devices you have. Worst was $50 charge anytime a guest comes over even if u have a reservation for two adults! Really lame. Also the balcony was tiny and ocean view was gross because of the really ugly broken glass roof below.

  • 8.2
    Fabulous

    Great location inside of the city , front view of the sea and a very good mall close to the hotel

    all the hired fees , and the casino employers are not friendly

  • 8.8
    Superb

    food and the staff were very goodl

    limited television channels

  • 9.2
    Superb

    The fact we could walk to the historic area and have lunch at the Hard Rock cafe.

    The casino Diamante next to the Hotel..........staff was horrible ,I will not recommend this Casino its to bad its next to a very nice hotel. The staff at the Intercontinental Casino was great.

  • 9.2
    Superb

    The cleanliness of the Hotel.

    WFI service should be free along with the cost of the room.

  • 7.8
    Fabulous

    The staff were extremely accomodating. I actually had a reservation with the hotel next door and they put me in a unsatisfactory room. I decided to checkout and walked next door and spoke to a lady in the business center at approximately 6:00 P.M. on November 20, 2012. She assisted me with the on-line booking of your hotel. Based on her assistance I selected your hotel and extended my stay as well.

    Bi-lingual staff who are very professional. The first priority prior to be making a reservation is the multi-lingual staff. The staff assisted me with ordering a pizza and some business translations. However, I had two business lunches and a dinner in your restaurant. The prices were out of line and the food was just average. There were very few guests utilizing the restaurant.

  • 6.2
    Good

    You have to pay for everything including coffe in the room were everyplace else is free, but $6.00 for 2 cups? that out of this world.

  • 9.6
    Exclusive

    Nice rooms, staff was helpful and refunded our money when the internet did not work well

    Internet drops a lot and is unusable

  • 5.8
    Guest rating

    Sea view at higher price than expected. Web site not clear regarding partial view Vs full view.

  • 9.2
    Superb

    Extremely friendly and efficient staff.

    casino staff not up to par for an upscale hotel like melia

  • 9.2
    Superb

    Was quoted a total cost that included taxes but was charged taxes on top of the original quote on $1009.87. The reception indicated that they did not agreed with the quote dispite the fact that I requested for an adjustment.

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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Dominican Republic

Use Badge
Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll childrenExtra bedMaximum capacity of extra beds in a room is 1. 
PetsPets are allowed on request.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
La Isabela (JBQ)9.5 mi
Las Americas (SDQ)14.9 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
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Rooms and Guests
2Guests1room
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